We strive to make your experience with MVS Mango as smooth as possible, even when things don't go as planned.
You may cancel your order within 24 hours of placing it by contacting us directly at mvsmango@gmail.com.
If your order is cancelled within the eligible time frame, a full refund will be issued to your original payment method within 5-7 business days.
We take utmost care during packaging, but if you receive damaged goods, please contact us with photos within 6 hours of delivery. We'll issue a replacement or refund after verification.
Here's what happens when you request a refund
Submit your refund request through our form or by contacting customer service.
Our team verifies your order details and the reason for your refund request.
Once verified, your refund request is approved and processed in our system.
The refund is processed to your original payment method or bank account.
You receive a confirmation email once the refund is complete.
Find quick answers to common questions about our cancellation and refund policy
Once an order has been shipped, it cannot be cancelled. However, you can refuse to accept the delivery, and once the product is returned to us, we will process your refund after deducting shipping charges.
Once your refund is approved, it typically takes 5-7 business days for the amount to be credited back to your original payment method. For bank transfers, it may take an additional 2-3 business days depending on your bank's processing time.
If only a portion of your order is damaged, we will process a partial refund or replacement for just the affected items. Please send clear photos of the damaged products within 6 hours of delivery to help us process your claim quickly.
At MVS Mango, we take pride in our product quality. If you're not satisfied with the quality of mangoes received, please contact us within 24 hours of delivery with photos and details. We'll evaluate each case individually and offer an appropriate solution.
Fill out the form below and we'll get back to you within 24 hours.